NoteSealNoteSeal Support
NoteSeal helps clinicians draft progress notes on iPhone and iPad. You review the draft, complete it, and file it in your practice’s record system.
Get in touch
Email noteseal.support@icloud.com.
Include your app version, iOS version, device model, and the screen or error message involved. Please do not send client names, notes, transcripts, clinical screenshots, or export files.
Send feedback from the app
Open NoteSeal Settings → Send feedback. Email feedback includes app and device details, with optional crash reports and activity logs you can read before sending. When Message Sam is available, it opens an editable Messages draft for quick feedback; diagnostic attachments stay in email.
Feedback and App Store reviews are optional. A free launch offer never requires either.
Subscriptions and billing
NoteSeal Pro is $24.99 a month or $199.99 a year in the US. Both plans start with a seven-day free trial for eligible customers. Apple shows the applicable price and eligibility before you buy.
Use Restore purchases in NoteSeal if a purchase is missing. To change or cancel a plan, open iPhone Settings → your name → Subscriptions, or manage subscriptions with Apple. Deleting the app does not cancel a subscription.
Moving to a new iPhone
Before changing phones, open NoteSeal Settings → Move to a new iPhone → Export everything. Keep the export and its passphrase secure. Import that file on your new phone.
We cannot recover notes from a lost or erased phone, or recover a forgotten export passphrase. Keep completed records in your practice’s record system.
When drafting is unavailable
Drafting needs an iPhone or iPad that supports Apple Intelligence, with Apple Intelligence enabled and its models downloaded. NoteSeal offers manual writing when drafting is unavailable.
Deleting your data
Use Settings → Delete everything in NoteSeal. This removes the app’s notes, transcripts, and clients. The device’s count of free notes used remains. Copies you exported or shared must be deleted separately.